GEM-CAR FAQ

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CARFAX

Activate your CARFAX account

When you create a GEM-CAR account, you can accept CARFAX's terms and conditions as soon as the window appears. However, you can also activate them in another way. To check your agreement and the CARFAX terms of use, see the…
26 viewsPosted 1 month agoby Olivier Brunel

How to deactivate CARFAX

When you start using your GEM-CAR but don't want to use the CARFAX system, you can easily activate and deactivate it. To deactivate it, simply click on the photo in the top right corner to open the options. Then click…
23 viewsPosted 1 month agoby Olivier Brunel

CARFAX management

When a client creates an account on the V15 system and accepts the CARFAX terms and conditions, we call your API at the following two URLs to authorize the account. https://quickvin.carfax.com/authorizer/1/https://locationsignup.carfax.com/authorizer/1 Basically, we send the following information: Name; Client's address;…
21 viewsPosted 1 month agoby Olivier Brunel

CARFAX - Common questions on vehicle history reports - Dollar value: amount has a negative claim

If more than the initial reserve was recouped, you will see negative values (this can occur with not at fault accidents). The customer support team can investigate with the data source and often these amounts are updated to reflect the…
17 viewsPosted 1 month agoby Olivier Brunel

CARFAX - Common questions on vehicle history reports - Vehicle details

Report Number is generated by CARFAX Canada. Report Date and time displays the time a report is ordered, it can complete some time after. Report Status provides the details as to whether we have all the information in the report…
16 viewsPosted 1 month agoby Olivier Brunel

CARFAX - Common questions on vehicle history reports - Legal disclaimer

Legal disclaimer A CARFAX Canada vehicle history report is compiled from multiple data sources. It is not always possible for CARFAX Canada ULC or its source data providers to obtain complete information on any one vehicle. For example, there may…
15 viewsPosted 1 month agoby Olivier Brunel

CARFAX - Common questions on vehicle history reports - Report summary

Provides a quick overview of the details on the vehicle by summarizing the main sections on the report. The summary section also includes our badging, which displays: Low Kilometers, No Reported Accidents, One Owner Vehicles Top Condition. Report Summary will…
15 viewsPosted 1 month agoby Olivier Brunel

CARFAX - Common questions on vehicle history reports

On this page, you'll find a variety of information on how to use CARFAX: Vehicle details Report summary Police reports Estimates Incident dates $0.00 Claims Dollar value: amount has a negative claim Miscellaneous claims Detailed service history Legal disclaimer
14 viewsPosted 1 month agoby Olivier Brunel

CARFAX - Common questions on vehicle history reports - Detailed service history

Detailed service history can be found in the “Service Records” section of the report. This section lists the detailed records, mileage, shop name, service date and location, and can warn of potential odometer rollback. Other articles on the CARFAX vehicle…
14 viewsPosted 1 month agoby Olivier Brunel

CARFAX - Common questions on vehicle history reports - Police reports

We display police report information from Canada and the United States. In Canada, we display additional details from the police report from Ontario and Quebec. Other articles on the CARFAX vehicle history report: Vehicle details Report summary Estimates Incident dates…
14 viewsPosted 1 month agoby Olivier Brunel

CARFAX - Common questions on vehicle history reports - Estimates

Location should reflect the city and/or province the estimate took place, however there are times when the location reflects the estimate facility’s head office. If this happens, our customer support team can investigate with our data source. Some owners will…
13 viewsPosted 1 month agoby Olivier Brunel

CARFAX - Common questions on vehicle history reports - Miscellaneous claims

Miscellaneous claims This classification deals with numerous types of damage that are not specifically coded by the insurer. A miscellaneous claim would not be associated with a collision with another vehicle, nor a fire or theft claim. An example of…
13 viewsPosted 1 month agoby Olivier Brunel

CARFAX - Common questions on vehicle history reports - Incident dates

Always pay attention to the date the report was run and compare to the incident dates. If an incident occurred just before the report was run, it’s possible the claim is still open with the insurance company and the amount…
12 viewsPosted 1 month agoby Olivier Brunel

CARFAX - Common questions on vehicle history reports - $0.00 Claims

$0.00 Claims A zero-dollar insurance claim indicates that damage occurred, but the monetary value is either unknown or the claim is still in progress. Reasons this may happen include: The insured did not follow through on a reported claim -…
12 viewsPosted 1 month agoby Olivier Brunel

CARFAX - Common questions on vehicle history reports - Estimates

Location should reflect the city and/or province the estimate took place, however there are times when the location reflects the estimate facility’s head office. If this happens, our customer support team can investigate with our data source. Some owners will…
9 viewsPosted 1 month agoby Olivier Brunel

CARFAX - Canada's #1 Vehicle History Report

CARFAX Canada Vehicle History Reports (VHRs) have the most vehicle history information in Canada, period. Service Records Multi-Province Lien Check* Open Recalls Stolen Vehicle Check U.S. History Registration Import Records Damage Including insurance claims, estimates, & police records Billions of…
9 viewsPosted 1 month agoby Olivier Brunel

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