GEM-CAR FAQ

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Calendar

Configuring Necessary Bays to Schedule Appointments in the Calendar

1) What is a Bay? In the context of GEM-CAR, a bay represents a work area. It can be a lift, a technician, or a workspace. If I have 3 bays available, that means I have 3 spaces with at…
222 views Posted  6 months  ago by  Olivier Brunel
Calendar

10.5 Reasons for Using the GEM-CAR Calendar

The heart of GEM-CAR is the calendar. 1. Color management tells us if the customer leaves the vehicle, needs a courtesy or a ride or if he is waiting: flexibility in schedule management.2. Validation of reminders at the time to…
136 views Posted  6 months  ago by  Olivier Brunel
Calendar

Create or Modify the Day Colors in the Calendar

To modify the color of your calendar click on Calendar > Configurations > Calendar Day Colors. The color coding within the calendar can be interesting since it represents the day's percentage of traffic. To modify a filter simply click on…
131 views Posted  6 months  ago by  Olivier Brunel
Calendar

View Upcoming Appointments in the Calendar

This feature provides a way to view and manage your upcoming appointments. With a clear and user-friendly interface, you can easily browse through your scheduled appointments and plan your time efficiently. In the menu on the left, click on Calendar …
119 views Posted  6 months  ago by  Olivier Brunel
Calendar

Work not Associated with Work Orders or Missing from the Calendar

If you can't find jobs that have been added to estimates in the calendar, they may have been hidden by mistake. Each time you click on the Position button, you switch between several views, one of which hides the work…
115 views Posted  6 months  ago by  Olivier Brunel
Calendar

Causes for Appointments not Showing in the Calendar

Here is a list of reasons why customers appointment aren't showing in your Automotive appointment software.Reason 1: Overlapping appointments You receive a message that there is an overlapping appointment, the duration of the latter is 0:00 and it does not…
115 views Posted  6 months  ago by  Olivier Brunel
Calendar

How to Quickly Find an Estimate in the Calendar

You can find an estimate using your calendar. In this case the customer is at the front desk 15 min before the appointment you need them to sign the estimate and work order in person. How do you do it?…
105 views Posted  6 months  ago by  Olivier Brunel
Calendar

Modify an Appointment in the Calendar

Click on Calendar or press F9. Right click on an appointment. Click on Edit. You can modify the appointment. Moving: 1. Select an appointment and drag it into another time slot. 2. The appointment can be rescheduled for another time…
105 views Posted  6 months  ago by  Olivier Brunel
Calendar

How to Open the Calendar

The calendar in GEM-CAR is easily accessible directly from the dashboard, ensuring that it is always within reach. It is designed for versatility, accommodating any type of scheduling need, from appointments and maintenance schedules to employee shifts and customer bookings.…
90 views Posted  6 months  ago by  Olivier Brunel
Calendar

Change the Display and Position of Your Bays in the Calendar

In the Calendar, if you want to choose which bays to display, select one of the options from the menu located at the bottom left of the screen. If you are not satisfied with the options offered or if you…
88 views Posted  6 months  ago by  Olivier Brunel
Calendar

Appointment Confirmation for Several Jobs Assigned to the Same Customer on the Same Day in the Calendar

Appointment confirmation for several jobs assigned to the same customer on the same day in the Calendar ensures efficient scheduling and clear communication. This feature allows for the seamless organization of multiple tasks or services for a single customer, preventing…
81 views Posted  5 months  ago by  Bianca da Silveira De Amorim
Calendar

Calendar - Place an Event

It is important for mechanics to place work and non-work related events in their calendar, this fosters a more organized, collaborative, and productive work environment. It supports effective time management, coordination among team members. To do so, open the Calendar …
72 views Posted  6 months  ago by  Olivier Brunel
Calendar

Configuring Unassigned as Default for All Jobs

To configure "Unassigned" as the default setting for all jobs, follow these steps to streamline the assignment process and ensure that no tasks are left without a designated handler. In the menu on the left, click on Calendar > Configurations…
51 views Posted  3 months  ago by  Bianca da Silveira De Amorim
Calendar

How to Change the Hourly Rate

In GEM-CAR, it is possible to assign a value, the hourly rate, to each bay, depending on the type of service performed, for example. To include or modify this value, click on Agenda > Configurations > Bays. The list shows…
15 views Posted  3 weeks  ago by  Bianca da Silveira De Amorim
Calendar

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