GEM-CAR FAQ
Calendar
Configuring Necessary Bays to Schedule Appointments in the Calendar
1) What is a Bay? In the context of GEM-CAR, a bay represents a work area. It can be a lift, a technician, or a workspace. If I have 3 bays available, that means I have 3 spaces with at…
119 viewsPosted 4 months agoby Olivier Brunel
10.5 Reasons for Using the GEM-CAR Calendar
The heart of GEM-CAR is the calendar. 1. Color management tells us if the customer leaves the vehicle, needs a courtesy or a ride or if he is waiting: flexibility in schedule management.2. Validation of reminders at the time to…
91 viewsPosted 4 months agoby Olivier Brunel
Create or Modify the Day Colors in the Calendar
To modify the color of your calendar click on Calendar > Configurations > Calendar Day Colors. The color coding within the calendar can be interesting since it represents the day's percentage of traffic. To modify a filter simply click on…
87 viewsPosted 4 months agoby Olivier Brunel
View Upcoming Appointments in the Calendar
This feature provides a way to view and manage your upcoming appointments. With a clear and user-friendly interface, you can easily browse through your scheduled appointments and plan your time efficiently. In the menu on the left, click on Calendar …
79 viewsPosted 4 months agoby Olivier Brunel
Causes for Appointments not Showing in the Calendar
Here is a list of reasons why customers appointment aren't showing in your Automotive appointment software.Reason 1: Overlapping appointments You receive a message that there is an overlapping appointment, the duration of the latter is 0:00 and it does not…
79 viewsPosted 4 months agoby Olivier Brunel
How to Quickly Find an Estimate in the Calendar
You can find an estimate using your calendar. In this case the customer is at the front desk 15 min before the appointment you need them to sign the estimate and work order in person. How do you do it?…
75 viewsPosted 4 months agoby Olivier Brunel
Modify an Appointment in the Calendar
Click on Calendar or press F9. Right click on an appointment. Click on Edit. You can modify the appointment. Moving: 1. Select an appointment and drag it into another time slot. 2. The appointment can be rescheduled for another time…
71 viewsPosted 4 months agoby Olivier Brunel
Work not Associated with Work Orders or Missing from the Calendar
If you can't find jobs that have been added to estimates in the calendar, they may have been hidden by mistake. Each time you click on the Position button, you switch between several views, one of which hides the work…
70 viewsPosted 4 months agoby Olivier Brunel
How to Open the Calendar
The calendar in GEM-CAR is easily accessible directly from the dashboard, ensuring that it is always within reach. It is designed for versatility, accommodating any type of scheduling need, from appointments and maintenance schedules to employee shifts and customer bookings.…
60 viewsPosted 4 months agoby Olivier Brunel
Change the Display and Position of Your Bays in the Calendar
In the Calendar, if you want to choose which bays to display, select one of the options from the menu located at the bottom left of the screen. If you are not satisfied with the options offered or if you…
57 viewsPosted 4 months agoby Olivier Brunel
Appointment Confirmation for Several Jobs Assigned to the Same Customer on the Same Day in the Calendar
Appointment confirmation for several jobs assigned to the same customer on the same day in the Calendar ensures efficient scheduling and clear communication. This feature allows for the seamless organization of multiple tasks or services for a single customer, preventing…
48 viewsPosted 3 months agoby Bianca da Silveira De Amorim
Calendar - Place an Event
It is important for mechanics to place work and non-work related events in their calendar, this fosters a more organized, collaborative, and productive work environment. It supports effective time management, coordination among team members. To do so, open the Calendar …
44 viewsPosted 4 months agoby Olivier Brunel
Configuring Unassigned as Default for All Jobs
To configure "Unassigned" as the default setting for all jobs, follow these steps to streamline the assignment process and ensure that no tasks are left without a designated handler. In the menu on the left, click on Calendar > Configurations…
28 viewsPosted 1 month agoby Bianca da Silveira De Amorim