GEM-CAR FAQ

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Calendar

Configuring necessary bays to schedule appointments in the Calendar

1) What is a Bay? In the context of GEM-CAR, a bay represents a work area. It can be a lift, a technician, or a workspace. If I have 3 bays available, that means I have 3 spaces with at…
22 viewsPosted 1 month agoby Olivier Brunel

10.5 Reasons for using the GEM-CAR calendar

The heart of GEM-CAR is the calendar. 1. Color management tells us if the customer leaves the vehicle, needs a courtesy or a ride or if he is waiting: flexibility in schedule management.2. Validation of reminders at the time to…
19 viewsPosted 1 month agoby Olivier Brunel

Create or modify the day colors in the Calendar

To modify the color of your calendar click on Calendar > Configurations > Calendar day colors. The color coding within the calendar can be interesting since it represents the day's percentage of traffic. To modify a filter simply click on…
18 viewsPosted 1 month agoby Olivier Brunel

How to create a sale in the Calendar

GEM-CAR gives you the ability to make a sale from your calendar, this contributes to a more efficient, organized, and customer-friendly sales process. It aligns with the demands of a fast-paced business environment and can positively impact your overall productivity…
14 viewsPosted 1 month agoby Olivier Brunel

Change the display and position of your bays in the Calendar

In the Calendar, if you want to choose which bays to display, select one of the options from the menu located at the bottom left of the screen. If you are not satisfied with the options offered or if you…
13 viewsPosted 1 month agoby Olivier Brunel

Sending Appointment Reminders

13 viewsPosted 3 weeks agoby Nadine Toutant

How to quickly find an estimate in the Calendar

You can find an estimate using your calendar. In this case the customer is at the front desk 15 min before the appointment you need them to sign the estimate and work order in person. How do you do it?…
12 viewsPosted 1 month agoby Olivier Brunel

Work not associated with work orders or missing from the Calendar

If you can't find jobs that have been added to estimates in the calendar, they may have been hidden by mistake. Each time you click on the Position button, you switch between several views, one of which hides the work…
12 viewsPosted 1 month agoby Olivier Brunel

Modify an appointment in the Calendar

Click on Calendar or press F9. Right click on an appointment. Click on Edit. You can modify the appointment. Moving: 1. Select an appointment and drag it into another time slot. 2. The appointment can be rescheduled for another time…
11 viewsPosted 1 month agoby Olivier Brunel

Causes for appointments not showing in the Calendar

Here is a list of reasons why customers appointment aren't showing in your Automotive appointment software.Reason 1: Overlapping appointments You receive a message that there is an overlapping appointment, the duration of the latter is 0:00 and it does not…
11 viewsPosted 1 month agoby Olivier Brunel

How to open the Calendar

The calendar in GEM-CAR is easily accessible directly from the dashboard, ensuring that it is always within reach. It is designed for versatility, accommodating any type of scheduling need, from appointments and maintenance schedules to employee shifts and customer bookings.…
8 viewsPosted 1 month agoby Olivier Brunel

Calendar - place an event

It is important for mechanics to place work and non-work related events in their calendar, this fosters a more organized, collaborative, and productive work environment. It supports effective time management, coordination among team members. To do so, open the Calendar …
4 viewsPosted 1 month agoby Olivier Brunel

Appointment confirmation for several jobs assigned to the same customer on the same day in the Calendar

Appointment confirmation for several jobs assigned to the same customer on the same day in the Calendar ensures efficient scheduling and clear communication. This feature allows for the seamless organization of multiple tasks or services for a single customer, preventing…
3 viewsPosted 6 days agoby Bianca da Silveira De Amorim

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