GEM-CAR FAQ

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Communications

SMTP configurations

If you do not make any settings, emails sent from GEM-CAR will come from a generic address no-reply@gem-books.com. The recipients of your emails will not be able to reply to you. Note: Your ISP (the one you ask to change…
77 viewsPosted 1 month agoby Olivier Brunel

Reminders: Proposed and Rescheduled

When a customer comes to the workshop for work on their vehicle and additional necessary repairs are detected, they should be proposed to the customer. The reminder service allows the service advisor to follow up with the customer to schedule…
25 viewsPosted 1 month agoby Olivier Brunel

Email management - templates and customization

When GEM-CAR is installed, default email templates are automatically added to your system. If you wish to modify these or add new ones, you can access the list of templates in this way: on the left menu, click on Communications …
20 viewsPosted 1 month agoby Olivier Brunel

Support GEM-CAR

When your questions are specific and you can't find an answer in the Frequently Asked Questions (FAQ) section, you can contact one of our technical support agents by opening a ticket or sending an e-mail. To create a ticket reporting…
18 viewsPosted 1 month agoby Olivier Brunel

How to send a payment link to a customer with the invoice

GEM-CAR offers the option of sending the link to the invoice by e-mail to enable the customer to pay online. To do this, configure the e-mail template. Click on Communications > Configurations > Email templates. Create a template and check…
17 viewsPosted 1 month agoby Olivier Brunel

Sending and receiving text messages (SMS) directly from GEM-CAR

1) Configure SMS Settings To send SMS messages and receive replies, you must complete the Communications settings. From the main menu on the left side of the application, click on Communications > Settings > Configurations. Enter the Client Email address …
16 viewsPosted 1 month agoby Olivier Brunel

Communicate from the Point of sale with clients through SMS

Your shop's ability to send SMS and quickly communicate with clients is crucial for maintaining effective communication, improving customer satisfaction, and optimizing operational efficiency. It enhances the overall customer experience and strengthens the relationship between the garage and its clients.…
15 viewsPosted 1 month agoby Olivier Brunel

Language of communication with clients

The language used to communicate with your clients, whether for sending estimates, invoices, payment requests or other, is chosen by default according to the language selected in the client's file. To change the communication language for a customer, from the…
15 viewsPosted 1 month agoby Bianca da Silveira De Amorim

Example of SMS templates for reminders

***Note that you can copy the template content below the image. Example for Sales Reminder: Hello . Example for Maintenance Reminder: Hello . Example for Appointment Confirmation Reminder: Hello . Want more? Reminder: Proposed and RescheduledSee Reminders for a Specific…
14 viewsPosted 1 month agoby Olivier Brunel

Variables to use in writing email, SMS and letter templates for their personalization

To personalize the messages you send, it is necessary to use variables. These will be replaced by information specific to the file for which your message is used. Variables are always written in braces . For example, if the name…
13 viewsPosted 1 month agoby Olivier Brunel

See reminders for a specific vehicle

From the Point of Sale, once a vehicle has been added, look at the Reminders button located in the menu at the bottom of the screen. When the button is blue, the vehicle has Reminders on file.When the button is…
13 viewsPosted 1 month agoby Olivier Brunel

Configure reply with SMS and email

In order to configure a reply system with SMS and email, in the menu click on communications, select configurations and select the configurations tab. The configuration window will open, you can directly enter the email and phone for SMS replies.…
13 viewsPosted 1 month agoby Olivier Brunel

Configuring templates for SMS, email and letters

1) Create email, SMS and letter templates In the Main Menu located on the left of the application, click on Communications > Configurations > Email/SMS or Letter Templates depending on what you would like to configure. Then click on +New …
12 viewsPosted 1 month agoby Olivier Brunel

Send reminders to a client

From Point of Sale, click the Follow-ups icon. It is also possible to send reminders from the Left Menu, by clicking on Communications > Sending Reminders. Choose the period (date range) for which the Reminders have been scheduled. Then select…
11 viewsPosted 1 month agoby Olivier Brunel

Example of email templates for reminders

***Note that you can copy the template content below the image. Example for Sales Reminder: Dear customer, We added in your customer file that your vehicle will require a safety inspection or work regarding the following points: We recommended during…
10 viewsPosted 1 month agoby Olivier Brunel

Configure SMS templates

Creating templates with GEM-CAR will save time. Whenever an SMS needs to be created, simply select the template and place minor information inside. Let's dive into the quick process of creation.In order to configure your SMS templates, go in the…
10 viewsPosted 1 month agoby Olivier Brunel

Add a note to the invoice regarding the proposed and rescheduled (reminders)

The items Proposed and Rescheduled appear automatically on the invoice. Note that you can still add a personalized note to the invoice. You could indicate within what time frame you recommend that the appointment be made, for example. This note…
10 viewsPosted 1 month agoby Olivier Brunel

Reminders: Proposed and Refused

When a customer comes to the workshop for work on their vehicle and additional necessary repairs are detected, they should be offered to the customer. The reminder service allows the service advisor to follow up with the customer to schedule…
4 viewsPosted 3 days agoby Nadine Toutant

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