GEM-CAR FAQ

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Communications

SMTP Configurations

If you do not make any settings, emails sent from GEM-CAR will come from a generic address [email protected]. The recipients of your emails will not be able to reply to you. Note: Your ISP (the one you ask to change…
276 views Posted  5 months  ago by  Olivier Brunel
Communications

Sending and Receiving Text Messages (SMS) Directly from GEM-CAR

1) Configure SMS settings To send SMS messages and receive replies, you must complete the Communications settings. From the main menu on the left side of the application, click on Communications > Configurations > Configurations. Enter the email address and…
137 views Posted  5 months  ago by  Olivier Brunel
Communications

Example of SMS Templates for Reminders

***Note that you can copy the template content below the image. Example for sales reminder: Hello . Example for maintenance reminder: Hello . Example for appointment confirmation reminder: Hello . Other articles on the subject: Send Reminders to a Client…
117 views Posted  5 months  ago by  Olivier Brunel
Communications

Communicate from the Point of Sale with Clients Through SMS

Your shop's ability to send SMS and quickly communicate with clients is crucial for maintaining effective communication, improving customer satisfaction, and optimizing operational efficiency. It enhances the overall customer experience and strengthens the relationship between the garage and its clients.…
110 views Posted  5 months  ago by  Olivier Brunel
Communications

Email Management - Templates and Customization

When GEM-CAR is installed, default email templates are automatically added to your system. If you wish to modify these or add new ones, you can access the list of templates. On the left menu, click on Communications > Configurations > …
108 views Posted  5 months  ago by  Olivier Brunel
Communications

Example of Email Templates for Reminders

***Note that you can copy the template content below the image. Example for sales reminder: Dear customer, We added in your customer file that your vehicle will require a safety inspection or work regarding the following points: We recommended during…
108 views Posted  5 months  ago by  Olivier Brunel
Communications

Reminders: Proposed and Rescheduled

When a customer comes to the workshop for work on their vehicle and additional necessary repairs are detected, they should be proposed to the customer. The service reminder allows the service advisor to follow up with the customer to schedule…
106 views Posted  5 months  ago by  Olivier Brunel
Communications

Send Reminders to a Client

From Point of Sale, click the Follow-ups icon. It is also possible to send reminders from the left menu, by clicking on Communications > Sending reminders. Insert the following information: Period start date (for which the reminders have been scheduled)…
104 views Posted  5 months  ago by  Olivier Brunel
Communications

Configuring Templates for SMS, Email and Letters

1) Create email, SMS and letter templates In the main menu located on the left of the application, click on Communications > Configurations > Email/SMS or Letter templates depending on what you would like to configure. Then click on +New …
102 views Posted  5 months  ago by  Olivier Brunel
Communications

Configure Reply with SMS and Email

In order to configure a reply system with SMS and email, in the main menu click on Communications > Configurations > Configurations. The configuration window will open, you can directly enter the email and phone for SMS replies. Enter the…
100 views Posted  5 months  ago by  Olivier Brunel
Communications

How to Send a Payment Link to a Customer with the Invoice

GEM-CAR offers the option of sending the link to the invoice by e-mail to enable the customer to pay online. To do this, configure the e-mail template. Click on Communications > Configurations > Email templates. Create a template and check…
99 views Posted  5 months  ago by  Olivier Brunel
Communications

Language of Communication with Clients

The language used to communicate with your clients, whether for sending estimates, invoices, payment requests or other, is chosen by default according to the language selected in the client's file. To change the communication language for a customer, from the…
97 views Posted  5 months  ago by  Bianca da Silveira De Amorim
Communications

Configure SMS Templates

Creating templates with GEM-CAR will save time. Whenever an SMS needs to be created, simply select the template and place minor information inside. Let's dive into the quick process of creation. In order to configure your SMS templates, go in…
92 views Posted  5 months  ago by  Olivier Brunel
Communications

See Reminders for a Specific Vehicle

From the Point of Sale, once a vehicle has been added, look at the Reminders button located in the menu at the bottom of the screen. When the button is blue, the vehicle has reminders on file. When the button…
91 views Posted  5 months  ago by  Olivier Brunel
Communications

Support GEM-CAR

When your questions are specific and you can't find an answer in the Frequently Asked Questions (FAQ) section, you can contact one of our technical support agents by opening a ticket or sending an e-mail. To create a ticket reporting…
91 views Posted  5 months  ago by  Olivier Brunel
Communications

Reminders: Proposed and Refused

When a customer comes to the workshop for work on their vehicle and additional necessary repairs are detected, they should be offered to the customer. The reminder service allows the service advisor to follow up with the customer to schedule…
91 views Posted  4 months  ago by  Nadine Toutant
Communications

Add a Note to the Invoice Regarding the Proposed and Rescheduled (Reminders)

The items Proposed and rescheduled appear automatically on the invoice. Note that you can still add a personalized note to the invoice. You could indicate within what time frame you recommend that the appointment be made, for example. This note…
83 views Posted  5 months  ago by  Olivier Brunel
Communications

How to Configure a Template for an SMS with a Quote/Estimate

To send an estimate via SMS so that the customer can approve it, you need to make some configurations. To configure a template for an SMS with a quote, follow these steps: In the menu on the left, click on …
76 views Posted  4 months  ago by  Bianca da Silveira De Amorim
Communications

Variables to Use in Writing Email, SMS and Letter Templates for Their Personalization

To personalize the messages you send, it is necessary to use variables. These will be replaced by information specific to the file for which your message is used. Variables are always written in braces . For example, if the name…
73 views Posted  5 months  ago by  Olivier Brunel
Communications

Create a Memo Template and Assign it as Product Note in the Inventory

To facilitate inventory management and ensure accurate tracking of products, we're going to create a memo template. Later this template will be assigned as a product note in the inventory. It will serve as a reference for recording essential information…
44 views Posted  3 months  ago by  Bianca da Silveira De Amorim
Communications
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