GEM-CAR FAQ
Communications
SMTP Configurations
If you do not make any settings, emails sent from GEM-CAR will come from a generic address no-reply@gem-books.com. The recipients of your emails will not be able to reply to you. Note: Your ISP (the one you ask to change…
189 viewsPosted 4 months agoby Olivier Brunel
Sending and Receiving Text Messages (SMS) Directly from GEM-CAR
1) Configure SMS settings To send SMS messages and receive replies, you must complete the Communications settings. From the main menu on the left side of the application, click on Communications > Configurations > Configurations. Enter the email address and…
103 viewsPosted 4 months agoby Olivier Brunel
Example of SMS Templates for Reminders
***Note that you can copy the template content below the image. Example for sales reminder: Hello . Example for maintenance reminder: Hello . Example for appointment confirmation reminder: Hello . Other articles on the subject: Send Reminders to a Client…
87 viewsPosted 4 months agoby Olivier Brunel
Communicate from the Point of Sale with Clients Through SMS
Your shop's ability to send SMS and quickly communicate with clients is crucial for maintaining effective communication, improving customer satisfaction, and optimizing operational efficiency. It enhances the overall customer experience and strengthens the relationship between the garage and its clients.…
86 viewsPosted 4 months agoby Olivier Brunel
Configuring Templates for SMS, Email and Letters
1) Create email, SMS and letter templates In the main menu located on the left of the application, click on Communications > Configurations > Email/SMS or Letter templates depending on what you would like to configure. Then click on +New …
85 viewsPosted 4 months agoby Olivier Brunel
Example of Email Templates for Reminders
***Note that you can copy the template content below the image. Example for sales reminder: Dear customer, We added in your customer file that your vehicle will require a safety inspection or work regarding the following points: We recommended during…
83 viewsPosted 4 months agoby Olivier Brunel
Email Management - Templates and Customization
When GEM-CAR is installed, default email templates are automatically added to your system. If you wish to modify these or add new ones, you can access the list of templates. On the left menu, click on Communications > Configurations > …
81 viewsPosted 4 months agoby Olivier Brunel
Reminders: Proposed and Rescheduled
When a customer comes to the workshop for work on their vehicle and additional necessary repairs are detected, they should be proposed to the customer. The service reminder allows the service advisor to follow up with the customer to schedule…
77 viewsPosted 4 months agoby Olivier Brunel
Language of Communication with Clients
The language used to communicate with your clients, whether for sending estimates, invoices, payment requests or other, is chosen by default according to the language selected in the client's file. To change the communication language for a customer, from the…
75 viewsPosted 4 months agoby Bianca da Silveira De Amorim
Configure Reply with SMS and Email
In order to configure a reply system with SMS and email, in the main menu click on Communications > Configurations > Configurations. The configuration window will open, you can directly enter the email and phone for SMS replies. Enter the…
73 viewsPosted 4 months agoby Olivier Brunel
See Reminders for a Specific Vehicle
From the Point of Sale, once a vehicle has been added, look at the Reminders button located in the menu at the bottom of the screen. When the button is blue, the vehicle has reminders on file. When the button…
71 viewsPosted 4 months agoby Olivier Brunel
Support GEM-CAR
When your questions are specific and you can't find an answer in the Frequently Asked Questions (FAQ) section, you can contact one of our technical support agents by opening a ticket or sending an e-mail. To create a ticket reporting…
71 viewsPosted 4 months agoby Olivier Brunel
Send Reminders to a Client
From Point of Sale, click the Follow-ups icon. It is also possible to send reminders from the left menu, by clicking on Communications > Sending reminders. Insert the following information: Period start date (for which the reminders have been scheduled)…
71 viewsPosted 4 months agoby Olivier Brunel
Configure SMS Templates
Creating templates with GEM-CAR will save time. Whenever an SMS needs to be created, simply select the template and place minor information inside. Let's dive into the quick process of creation. In order to configure your SMS templates, go in…
68 viewsPosted 4 months agoby Olivier Brunel
How to Send a Payment Link to a Customer with the Invoice
GEM-CAR offers the option of sending the link to the invoice by e-mail to enable the customer to pay online. To do this, configure the e-mail template. Click on Communications > Configurations > Email templates. Create a template and check…
67 viewsPosted 4 months agoby Olivier Brunel
Reminders: Proposed and Refused
When a customer comes to the workshop for work on their vehicle and additional necessary repairs are detected, they should be offered to the customer. The reminder service allows the service advisor to follow up with the customer to schedule…
67 viewsPosted 3 months agoby Nadine Toutant
Add a Note to the Invoice Regarding the Proposed and Rescheduled (Reminders)
The items Proposed and rescheduled appear automatically on the invoice. Note that you can still add a personalized note to the invoice. You could indicate within what time frame you recommend that the appointment be made, for example. This note…
66 viewsPosted 4 months agoby Olivier Brunel
Variables to Use in Writing Email, SMS and Letter Templates for Their Personalization
To personalize the messages you send, it is necessary to use variables. These will be replaced by information specific to the file for which your message is used. Variables are always written in braces . For example, if the name…
60 viewsPosted 4 months agoby Olivier Brunel
How to Configure a Template for an SMS with a Quote/Estimate
To send an estimate via SMS so that the customer can approve it, you need to make some configurations. To configure a template for an SMS with a quote, follow these steps: In the menu on the left, click on …
54 viewsPosted 3 months agoby Bianca da Silveira De Amorim
Create a Memo Template and Assign it as Product Note in the Inventory
To facilitate inventory management and ensure accurate tracking of products, we're going to create a memo template. Later this template will be assigned as a product note in the inventory. It will serve as a reference for recording essential information…
25 viewsPosted 1 month agoby Bianca da Silveira De Amorim